{
  "ticket": {
    "id": 2101,
    "subject": "FD-IMPORT-WEBCHAT-002 — Brew temperature drops",
    "description": "<div>Ticket Description: FD-IMPORT-WEBCHAT-002 — The brew temperature drops after three cups.</div>",
    "description_text": "Ticket Description: FD-IMPORT-WEBCHAT-002 — The brew temperature drops after three cups.",
    "status": 2,
    "priority": 1,
    "source": 15,
    "source_info": 1,
    "requester_id": 1101,
    "responder_id": 510,
    "group_id": null,
    "company_id": null,
    "tags": [],
    "custom_fields": {},
    "created_at": "2026-07-31T08:00:00Z",
    "updated_at": "2026-07-31T08:10:00Z",
    "attachments": [],
    "requester": {
      "id": 1101,
      "email": null,
      "name": "",
      "mobile": null,
      "phone": null
    }
  },
  "conversations": [
    {
      "id": 3101,
      "body": "<div>Hello! How can we help you today?</div>",
      "body_text": "Hello! How can we help you today?",
      "structured_body": {
        "body_contents": [
          {
            "type": "text",
            "data": {
              "content": "Hello! How can we help you today?"
            }
          }
        ]
      },
      "incoming": false,
      "private": false,
      "source": 15,
      "category": 5,
      "user_id": null,
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      "created_at": "2026-07-31T08:00:00Z",
      "updated_at": "2026-07-31T08:00:00Z",
      "attachments": []
    },
    {
      "id": 3102,
      "body": "<div>FD-IMPORT-WEBCHAT-002 — The brew temperature drops after three cups.</div>",
      "body_text": "FD-IMPORT-WEBCHAT-002 — The brew temperature drops after three cups.",
      "structured_body": {
        "body_contents": [
          {
            "type": "text",
            "data": {
              "content": "FD-IMPORT-WEBCHAT-002 — The brew temperature drops after three cups."
            }
          }
        ]
      },
      "incoming": true,
      "private": false,
      "source": 20,
      "category": 1,
      "user_id": 1101,
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      "created_at": "2026-07-31T08:00:01Z",
      "updated_at": "2026-07-31T08:00:01Z",
      "attachments": []
    },
    {
      "id": 3103,
      "body": "<div>The display reads 82°C instead of 93°C.</div>",
      "body_text": "The display reads 82°C instead of 93°C.",
      "structured_body": {
        "body_contents": [
          {
            "type": "text",
            "data": {
              "content": "The display reads 82°C instead of 93°C."
            }
          }
        ]
      },
      "incoming": true,
      "private": false,
      "source": 20,
      "category": 1,
      "user_id": 1101,
      "from_email": null,
      "created_at": "2026-07-31T08:01:00Z",
      "updated_at": "2026-07-31T08:01:00Z",
      "attachments": []
    },
    {
      "id": 3104,
      "body": "<div>Please run one rinse cycle, then check the next brew.</div>",
      "body_text": "Please run one rinse cycle, then check the next brew.",
      "structured_body": {
        "body_contents": [
          {
            "type": "text",
            "data": {
              "content": "Please run one rinse cycle, then check the next brew."
            }
          }
        ]
      },
      "incoming": false,
      "private": false,
      "source": 20,
      "category": 3,
      "user_id": 510,
      "from_email": null,
      "created_at": "2026-07-31T08:03:00Z",
      "updated_at": "2026-07-31T08:03:00Z",
      "attachments": []
    },
    {
      "id": 3105,
      "body": "<div>The next brew reached 89°C.</div>",
      "body_text": "The next brew reached 89°C.",
      "structured_body": {
        "body_contents": [
          {
            "type": "text",
            "data": {
              "content": "The next brew reached 89°C."
            }
          }
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      "source": 20,
      "category": 1,
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      "created_at": "2026-07-31T08:05:00Z",
      "updated_at": "2026-07-31T08:05:00Z",
      "attachments": []
    },
    {
      "id": 3106,
      "body": "<div>Attached is a harmless text diagnostic.</div>",
      "body_text": "Attached is a harmless text diagnostic.",
      "structured_body": {
        "body_contents": [
          {
            "type": "text",
            "data": {
              "content": "Attached is a harmless text diagnostic."
            }
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      "incoming": false,
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      "category": 3,
      "user_id": 510,
      "from_email": "support@example.com",
      "created_at": "2026-07-31T08:10:00Z",
      "updated_at": "2026-07-31T08:10:00Z",
      "attachments": [
        {
          "id": 4101,
          "content_type": "text/plain",
          "size": 188,
          "name": "freshdesk-validation-diagnostic.txt",
          "created_at": "2026-07-31T08:10:00Z",
          "updated_at": "2026-07-31T08:10:00Z"
        }
      ]
    }
  ]
}